Question & Answer

Shopping

What are your delivery times?

Usually, the shipping time is about 3-5 business days. 6-8 business days if your address is remote.

Can you provide worldwide shipping?

Yes, we closely cooperate with many international logistics companies such as DHL, UPS and FEDEX.

Where to check logistics information?

Please check it on the following link and enter your tracking number to find out information.

https://www.17track.net/en

Shipping Points

The main warehouse is in China, but we will choose the best domestic warehouse or overseas warehouse to ship your monitor depending on your recipient's address. Thank you!

My Order

What if I receive the wrong product?

Don't worry, please put the product and accessories in one package and contact us and we will replace the correct monitor for you and take back the wrong one.

How can I cancel my order?

Please find and cancel this order in "My Orders", but if the order status is "Shipment Completed", it cannot be cancelled.

Do you offer exchanges for faulty items?

Yes, we have overseas repaired warehouses. If your product is damaged or faulty, please contact us with your order. Thank you!

I would like to register my monitor

In generally speaking, if you use the email address to access the official website, your monitor will automatically be covered by the warranty.

If you didn't do so, please contact us, we will help you register. Thank you!

My Monitor

How do I change the language?

Step 1. Please select OSD setting after entering the monitor OSD menu.
Step 2. Please choose the best language in the language subject.

How do I adjust the brightness?

Portable monitor:

Step 1. Please press the power button of the monitor, a setting menu (On-display menu) will pop up. 

Step 2. Press the up and down buttons to increase or decrease the brightness.

Step 3. Press the power button to confirm.

Computer monitor:

Step 1. Press any button to pop up the OSD menu.

Step 2. Press the 2/3/4 button to enter hotkeys for brightness setting/Volume setting/input switching.

Step 3. Press the up and down buttons to increase or decrease the brightness.

Step 4. Press the main menu button to confirm.

Monitor OSD menu won't pop up

Please use the correct signal cable or Full-featured cable to connect the monitor to your device. Then press the power button and the OSD menu (On-display menu) will pop up.

If no data/signal is entered into the monitor, the OSD menu will not pop up.

Can I watch a movie on my portable monitor?

Yes, please correctly connect with your device and monitor, and then please select "Movie mode" on the OSD menu. Movie mode for optimal viewing.

Similarly, if you are reading with it, please select "Reading mode".

Always connected to a adapter?

If the monitor has a built-in battery, please remove the adapter when charging is complete. However, we kindly recommend that please connect the adapter if the monitor does not have a battery.

Missing accessory

Please leave a message on the contact us page with your order number, we will send the accessory for you. Thank you!

How do I repair my product?

Please leave a message on the contact us page with your order number and monitor's problem, and we will get you a repair service. Thank you!

Do you offer extended warranties?

If you use the email address to access our official website, your monitor will automatically be covered by the warranty.

If you didn't do so, please leave the order number and SN number on"contact us" page. We will help you register. Thank you!

How to clean the screen?

Please wipe the screen gently with the microfiber cloth included in the parcel

Can I use my own USB-C cable with the monitor?

Please check the USB-C cable's specification.

If the cables do not have the same specifications as the original Innocn cables, they will not work with the monitor.

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